Question 1

Do we have to use both the software and your care team?

Accepted Answer

No. Use the platform to run care management in-house, have our coordinators run it for you, or combine both. Many practices start with our team and bring more in-house over time.

Question 2

Does this work with our EHR?

Accepted Answer

Yes. The platform is designed to fit alongside your existing EHR and workflows — we confirm the specifics for your system during onboarding.

Question 3

How do patients experience it?

Accepted Answer

As your practice. Our coordinators are trained on your protocols and reach out under your name, with clinical escalations routed straight to your clinicians.

Question 4

How does billing and compliance work?

Accepted Answer

Every program has its own codes, time minimums and documentation. The platform captures audit-ready evidence and flags concurrent-billing conflicts before claims — and our team confirms the right combinations for your patients.

Question 5

How long does it take to launch?

Accepted Answer

We roll out in four phases, starting with a foundation program and layering monitoring, complex care and optimization — so your team builds competency without disruption.

Question 6

Which programs should we start with?

Accepted Answer

Take the 60-second Find Your Fit quiz for a tailored recommendation, or book a demo and we'll map the right mix to your panel.

Everything you need to get started.

Find Your Fit

Behavioral Health (CoCM)

Compliance & Billing

Implementation

Sustainability Planner

Audit-ready guides for every program.

Everything you might ask before a demo.